Frequently Asked Questions

How do I reschedule/cancel my appointment online?


Join the LashMi community to manage your appointments online and book appointments without having to enter your information every time!

  1. On the top right corner, tap the menu icon
  2. Select "Log In"
  3. Sign up with the same email you used to book your appointment
  4. You will receive an email to confirm your email address
  5. Go back to the Home page
  6. Tap the menu icon
  7. Tap on your name to reveal a drop down menu
  8. Select "My Bookings"
  9. You should be able to see your appointments and reschedule/cancel accordingly
Reminder that appointments can only be cancelled and rescheduled online at least 48 hours before appointment time. If it's less than 48 hours before your appointment, you will have to email lashmimarkham@gmail.com to request an appointment change. You will also be subject to a $20 fee.




How do I save my booking information?


It could be annoying having to re-enter your information each time you book an appointment. Here's how to save your information for a faster and easier booking process: 1. On the top right corner, tap the menu icon 2. Select "Log In" 3. Sign up with the same email you used to book your appointments 4. You will receive an email to confirm your email address 5. Proceed to book your appointment and your information should be saved from now on!





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